Garment Storage Policy

Due to limited storage space at our STT locations, we have established a garment retention, storage, and discard policy.

Retention Period: Once your garments are ready, we can retain the garments onsite for 14 days from the point of notification (the notification will be sent via text message or email).

If you cannot retrieve your garments within 14 days, your garments will be moved to our storage facility in Northern Virginia.

Off-Site Storage: The off-site storage location is secure, climate controlled, and properly maintained to ensure the preservation and protection of your garments. If your garments have been moved to the off-site storage facility, you have two options for retrieving them:

  1. If you wish to pick up your garments, please provide 72-hour notice. Please specify at which of our locations you wish to retrieve your garment, and we will have it ready for you.

  2. Arrange for concierge delivery of your garments for a service fee. If you choose this option, a concierge team member will reach out to you to coordinate delivery.

Discard Policy: Garments stored at the off-site facility will be discarded after 45 days from the date of completion. Discarded garments will be disposed of in a manner that ensures compliance with relevant regulations and minimizes environmental impact. Stephen the Tailor (STT) will not be held responsible for garments discarded after the specified period.

Unclaimed Garments: In the event that garments remain unclaimed after the 45-day retention period, STT reserves the right to dispose of or donate the garments at its discretion.